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Keywords: Railways
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Journal Articles
A methodology for measuring the quality of deviation reporting: Applied to railway delay attribution
International Journal of Quality & Reliability Management (2008) 25 (7): 656–673.
Published: 01 August 2008
...Birre Nyström Purpose The purpose of this paper is to describe a methodology based on vignettes and its application to measure the consistency of railway delay attribution, in order to report on experiences of using the methodology in this context. Design/methodology/approach A survey is used...
