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Keywords: Relational benefits
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Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (7): 985–1001.
Published: 01 August 2016
... Relational benefits Customer satisfaction and commitment are constantly researched in the extant literature (Fatima et al., 2014 ; Kharouf et al., 2014) for their enormous significance to organisations, as well as for the information they contain on a diverse range of interrelated...
