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Keywords: Resources
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Journal Articles
International Journal of Quality & Reliability Management (1996) 13 (3): 95–103.
Published: 01 April 1996
.... Enables a software manager to determine optimal levels of resource allocation to each of the phases of software development process to maximize the software quality subject to budget for time constraints. An illustrative example explains the application of this model. Also discusses sensitivity analysis...
Journal Articles
International Journal of Quality & Reliability Management (1994) 11 (1): 6–21.
Published: 01 February 1994
... Customer service Resources Service industries Service quality Time management © MCB UP Limited 1994 Service time per transaction. The average service time per transaction was estimated by the bank (see Table I). It varied by the hour of the day owing to the mix of transactions...
