..., in the context of the tourist accommodation sector in Spain. Design/methodology/approach A theoretical model is proposed together with the hypotheses to be tested and the data obtained in 186 tourist accommodation businesses certified under the “Q for Tourism Quality” are analyzed, with the technique...

...Luc Honore Petnji Yaya; Frederic Marimon; Josep Llach; Merce Bernardo; Marti Casadesus Purpose The purpose of this paper is to identifying, discussing and analyzing the existing education and training programs related to quality management system (QMS) in Spain. Design/methodology/approach...

...) of the performance outcomes from TQM implementation in service companies? © Emerald Group Publishing Limited 2016 Total quality management Spain Company performance Service companies Early quality gurus recognized that both product and service “quality” create competitive advantages...

... them and the potential benefits of adopting an integrated management system (IMS). This paper attempts to compare the usage of integrated management systems in two of the European countries with more tradition in the field of management systems standardization: England and Spain. Design/methodology...

...: the furniture industry in Spain and to test the effects of certification on the aforementioned results. Design/methodology/approach A questionnaire survey was conducted in 130 Spanish companies. Confirmatory factor analysis tests were used to verify scales validity and reliability. The analysis...

... organizations, 43 industrial companies and 25 service organizations mainly from the education sector (public companies). Within the public sector in Spain, the education sector has been one of the sectors where the EFQM Excellence Model has been more extensively applied and more organizations have attained...

... industry Spain The aim of this paper is to study whether quality‐certified hotels develop to a higher extent some key factors (facilities, chain affiliation, quality management commitment, training, information technologies and environmental management) and obtain better performance levels...

...Martí Casadesús; Stanislav Karapetrovic Purpose To analyze the changes in the perceived benefits of ISO 9000 with the passage of time. Design/methodology/approach An empirical survey of 399 companies conducted in 2002 in Catalonia (region of Spain). Findings ISO 9001: 2000 registered...

... 9000 includes elements that are opposite to TQM principles such as: © Emerald Group Publishing Limited 2004 Total quality management ISO 9000 series Manufacturing industries Spain The growing interest about quality management in the last two decades can be tested by the amount...

... systems of production and work organization in Spain. The manufacturing industry constitutes the scope of our study. The concept of manufacturing industry is clearly defined in the national classification of economic activity (NACE), which includes all the industrial sectors (from code 15 to code 37...

... among the groups in order to study the relation between reasons for seeking certification and level of quality management and performance) have been performed on the answers supplied by 106 certified firms in the Alicante area (eastern Spain). It is part of a wider research process, aimed at analyzing...

... Service quality Spain In the business field there is full awareness of the increase in the two basic aspects of quality management: on the one hand, the introduction of quality assurance systems and, on the other, the setting‐up of models for overall quality management. Observers note...

... into the future. The implementation of Total Quality (TQ) systems in the tourist industry is still a recent phenomenon in Spain. Hence the importance of the client’s satisfaction, resulting in the acquisition of an optimum quality level: i.e. cooking is culture and it has to be culturally adapted and promoted...

..., identify areas for improvement to progress beyond ISO 9000 quality management system series and compare our results with other studies in Spain. We conclude by indicating a set of recommendations for managers of certified firms which wish to progress beyond ISO 9000 series registration advancing towards...

... investigation along the two lines previously mentioned, we must precede such an application by performing an analysis of the measurement characteristics on which the studies are based. © MCB UP Limited 2000 Quality Reliability Measurement Models Spain Ceramics industry In the last...

... hardly oriented to the market and whose TQM systems need important improvements to increase the satisfaction of the customer, to reduce service variability and to improve the management of customer‐employee interactions. © MCB UP Limited 1996 Hospitality Spain TQM Total quality...

... of a sample of 44 small firms in Valencia, on the Mediterranean coast of Spain. The research has shown what specific characteristics and obstacles training for quality has encountered in these firms. The narrow focus of the majority of these quality programmes was an obstacle to overcoming resistance...