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Keywords: Service failures
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Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (1): 23–46.
Published: 04 January 2013
... on service failures by focusing on the related effects on operations. With the use of simulation, the authors quantify the impact of failures on key aspects of operations of the service system and also provide useful insight into the parameters that determine the effectiveness of various management practices...
Journal Articles
International Journal of Quality & Reliability Management (2012) 29 (4): 451–468.
Published: 13 April 2012
... and under identical conditions. This approach eliminates the impact of uncontrolled factors. Sequential testing Test truncation Exponential distribution Reliability comparison Service failures Reliability management The paper deals with simultaneous comparison testing for reliability...
Journal Articles

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