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Keywords: Service management
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Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (8): 1179–1201.
Published: 05 September 2016
... and other service industries towards understanding improvement and changing their implementation approach. The theoretically grounded conceptual framework developed could provide entrepreneurial insights to new service managers and entrepreneurs who can better allocate their scarce resources to build...
Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (3): 344–360.
Published: 07 March 2016
... 9001 certification to the quality managers of the selected local governments. Andrea Chiarini can be contacted at: andrea.chiarini@chiarini.it © Emerald Group Publishing Limited 2016 Performance management Service management Quality management ISO 9001 certification Local...
