... be contacted at: efpm22sharad_ss@mdi.ac.in 03 12 2023 05 02 2024 05 02 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Lean Industry4.0 Service operations Sustainability Resource orchestration theory Industry 4.0 (I4...

...Vassilis Gliatis; Ioannis Minis; Kiriaki Myrto Lavasa Purpose Failures represent an important source of variability in service operations and a major performance challenge. As a consequence, the effective management of failures is a prerequisite to achieve lean services. The purpose of this paper...

...@memphis.edu © Emerald Group Publishing Limited 2011 Quality orientation philosophy Quality management Service operations Banking Business performance Within any industry, managers must strive to maximize stakeholder value while dealing with the complex and dynamic business environment...

... of the important attributes that have particular significance for the design of service operations. Mefford (1991) points out that quality and productivity improvement can be traced to the “level of customer contact” aspect of services. This is so because services have to be tailored to customer's requirements...

... Limited 2004 Service operations Service quality assurance Probability calculations Reliability management Competitive advantage in service businesses derives largely from the service provider's ability to deliver high quality service. Previous research has shown that service quality...