...Hesan A. Quazi; Ronald L. Jacobs The push for ISO 9000 certification in Singapore can be viewed as a positive step towards enhancing training and development activities in the certified companies. This exploratory study examined the nature and extent of impact of ISO 9001 certification on training...

...Clare Chow‐Chua; Mark Goh; Tan Boon Wan This paper examines the issue of ISO 9000 certification and its perceived benefits for Singapore based companies. Using an empirical approach, the paper seeks to ascertain if certification has indeed improved the performance for listed and non‐listed...

... scale) are considered to have achieved high quality performance. © MCB UP Limited 2002 TQM Singapore Organizational performance Operations strategy Operations Total quality management (TQM) has gained wide acceptance as a means of gaining and sustaining a competitive edge...

... (QM) movement in Singapore. With the trend towards globalisation, it is inevitable that Singapore companies will increasingly have to compete with those from developed economies. The implication for Singapore firms is that they will have to provide world‐class quality products and services in order...

...Pui‐Mun Lee; Hesan A. Quazi This paper proposes a development methodology that uses the assessment criteria of the national quality award as the basis for creating a self‐assessment tool to measure quality performance in organizations. The Singapore Quality Award (SQA) assessment criteria were used...

...Mark Goh Quality circles (QCs) remain viable and continue to operate effectively. This paper traces the QC journey of the Singapore Housing Development Board, providing a historical perspective to the development of a QC for a large Asian state‐owned organisation. The inductive case study method...

... in such organizations, namely, the apparent lack of business experience and knowledge, and limitation of financial as well as human resources. Singaporean SMEs account for a large share of its economy, however, little has been written on how TQM has been applied in these companies in Singapore and the region...

...C.W. Kam; S.L. Tang Quality assurance (QA) has been adopted by the public construction sectors in Asia since the introduction of ISO 9000 quality standards in 1987. The Governments of Singapore and Hong Kong have designed a series of quality infrastructure to promote, develop and improve...

... performance. This is a reflection of the quality of the unit’s maintenance services. © MCB UP Limited 1995 Armed forces Employees Empowerment Implementation Maintenance Quality systems Singapore TQM Sashkin and Kiser[ 1 ] assert that total quality management (TQM) is an intense...

...Low Sui Pheng; Goh Kok Hwa Although quality assurance (QA) was introduced more than a decade ago in the UK, the implementation of QA systems in the Singapore construction industry is still a relatively new phenomenon. While QA is now slowly making its presence felt in the Singapore construction...

...Low Sui Pheng The relationship between construction and economic development has been the subject of much study in Singapore. None has, however, shown the stages through which construction quality in the industry has evolved over the last 30 years nor the significant role played by the government...