..., relationship quality, and relationship marketing and management. Nelson Oly Ndubisi can be contacted at: n.ndubisi@griffith.edu.au © Emerald Group Publishing Limited 2012 Quality Reliability management Small enterprises Large enterprises Mindfulness Organizational performance...

... Health care Small enterprises Marketing strategy Customer satisfaction Small healthcare organisations Mindfulness Relationship quality Representing 99 percent of total establishments, small businesses are very important part of the Malaysian economy. From 2004, growth of the sector has...

... organizations Small enterprises Multiple sources of data included viewing documentation and examining physical artifacts. We were privy to reports generated by the NGO that documented their role in helping the micro‐operations. Documents studied include those generated by the NGOs...

...: “customer”, “internal business process”, “financial” and “learning and growth”. The balanced scorecard analysis for itCMP Limited is shown in Table II . © Emerald Group Publishing Limited 2007 Quality function deployment Electronic commerce Business planning Small enterprises...

... 9000 series Quality management Case studies Small enterprises Critical success factors Many organisations invest considerable resources in obtaining certification to the quality management standards. Although ISO 9000 has widespread international acceptance, the benefits achieved from...

... and Chen, 1993 ; Yam and Tang, 1993). Most of these studies focus on US or Japanese small firms, with little thought being given to their applicability to small manufacturing firms in the developing countries, such as China. Total quality management Small enterprises China Small firms are very...