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Keywords: Sociotechnical systems theory (STS)
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Journal Articles
Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory
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International Journal of Quality & Reliability Management (2019) 36 (6): 951–982.
Published: 25 February 2019
...Younès El Manzani; Mohamed Larbi Sidmou; Jean-jack Cegarra Purpose Building on the sociotechnical systems theory (STS), the purpose of this paper is to investigate the direct impacts of the social and technical QMs (ISO 9001) practices on both incremental and radical product innovation...
