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Keywords: Soft systems methodology
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Journal Articles
International Journal of Quality & Reliability Management (2012) 29 (7): 797–819.
Published: 27 July 2012
... operational engineering environment. Taking into account the more holistic approach realised through applying a soft systems methodology (SSM), the purpose of this paper was to use the CATWOE (Customers, Actors, Transaction, World View, Owner and Environment) tool to gain an understanding of the root...
