..., in the context of the tourist accommodation sector in Spain. Design/methodology/approach A theoretical model is proposed together with the hypotheses to be tested and the data obtained in 186 tourist accommodation businesses certified under the “Q for Tourism Quality” are analyzed, with the technique...

...Luc Honore Petnji Yaya; Frederic Marimon; Josep Llach; Merce Bernardo; Marti Casadesus Purpose The purpose of this paper is to identifying, discussing and analyzing the existing education and training programs related to quality management system (QMS) in Spain. Design/methodology/approach...

... 2016 Total quality management Spain Company performance Service companies Early quality gurus recognized that both product and service “quality” create competitive advantages for firms (Gupta et al., 2005). Nowadays, as competition increases and radical changes occur...

... them and the potential benefits of adopting an integrated management system (IMS). This paper attempts to compare the usage of integrated management systems in two of the European countries with more tradition in the field of management systems standardization: England and Spain. Design/methodology...

...: the furniture industry in Spain and to test the effects of certification on the aforementioned results. Design/methodology/approach A questionnaire survey was conducted in 130 Spanish companies. Confirmatory factor analysis tests were used to verify scales validity and reliability. The analysis...

... sector (public companies). Within the public sector in Spain, the education sector has been one of the sectors where the EFQM Excellence Model has been more extensively applied and more organizations have attained the excellence level. Therefore, the importance of researching on the EFQM Excellence...

... of p=q=0.5, the error is 5.4 per cent. Quality management Performance management Hotel and catering industry Spain The conceptual literature on quality management has suggested that quality practices have positive effects on firm performance (Deming, 1982 ; Juran, 1988...

...Martí Casadesús; Stanislav Karapetrovic Purpose To analyze the changes in the perceived benefits of ISO 9000 with the passage of time. Design/methodology/approach An empirical survey of 399 companies conducted in 2002 in Catalonia (region of Spain). Findings ISO 9001: 2000 registered...

... reached the same conclusion for the Danish industry. © Emerald Group Publishing Limited 2004 Total quality management ISO 9000 series Manufacturing industries Spain The growing interest about quality management in the last two decades can be tested by the amount of scientific...

... the aspects of QM. The information used in this article was obtained in the context of a wider research project focused on the analysis of the new systems of production and work organization in Spain. The manufacturing industry constitutes the scope of our study. The concept of manufacturing industry...

... among the groups in order to study the relation between reasons for seeking certification and level of quality management and performance) have been performed on the answers supplied by 106 certified firms in the Alicante area (eastern Spain). It is part of a wider research process, aimed at analyzing...

..., individualised attention the firm offers its clients. Quality ISO 9000 Consultancy Service quality Spain In the business field there is full awareness of the increase in the two basic aspects of quality management: on the one hand, the introduction of quality assurance systems...

..., identify areas for improvement to progress beyond ISO 9000 quality management system series and compare our results with other studies in Spain. We conclude by indicating a set of recommendations for managers of certified firms which wish to progress beyond ISO 9000 series registration advancing towards...

... into the future. The implementation of Total Quality (TQ) systems in the tourist industry is still a recent phenomenon in Spain. Hence the importance of the client’s satisfaction, resulting in the acquisition of an optimum quality level: i.e. cooking is culture and it has to be culturally adapted and promoted...

... Quality Reliability Measurement Models Spain Ceramics industry In the last decade, the emergence of diverse instruments of measurement (SERVQUAL, SERVPERF, EP) has made possible a remarkable development in the study of quality perception. The existence of these measurements had been...

... the conclusions of previous studies[ 21 , 22 ] on this aspect. © MCB UP Limited 1996 Hospitality Spain TQM Total quality management (TQM) is a management technology on which to base organizational competitiveness and the search for excellence. This is becoming increasingly necessary...

... of a sample of 44 small firms in Valencia, on the Mediterranean coast of Spain. The research has shown what specific characteristics and obstacles training for quality has encountered in these firms. The narrow focus of the majority of these quality programmes was an obstacle to overcoming resistance...