...Anabela Martins; Nelson Lima; Paulo Sampaio Purpose The purpose of this paper is to contribute to develop a standard providing requirements for managing the quality and competence of the biological resource centres (BRC). Design/methodology/approach The methodology for the standard setting...

...James Tannock; Frederic Marimon; Marti Casadesús; Iñaki Heras Purpose As the process of standardisation in all aspects of business management has accelerated in recent years in an environment characterised by economic globalisation and integration, two series of standards issued...

...Masaaki Imai Discusses several issues which are essential in achieving quality management and continuous improvements: standardization, maintenance and improvement: Gemba: and tools for problem solving. Argues that most quality problems can be solved by simply using our common sense...