..., operating activities must be carried out across functions within organizations, across company boundaries, and across national borders (Lockamy et al., 2000). Supply chain management, as a result, is a holistic and strategic approach to demand, operations, procurement, and logistics processes...

... ”, The Journal of Supply Chain Management , Winter, pp. 20 ‐ 7. David , A.J. (1990), “ The customer/supplier relationship – the Nissan way ”, Total Quality Management , Vol. 1 No. 1 , pp. 59 ‐ 67. Deming , W.E. (1986), “ Out of the crisis ”, MIT , Center for Advanced Engineering...

... Suppliers Supply‐chain management In the face of global competition the imperatives to drive down costs, enhance quality and improve productivity have remained throughout the 1990s the challenge faced by Western manufacturers (Andersen Consulting, 1994; Lamming, 1994; Voss, 1995; Bourgault et...

... 1999 Competition Co‐operation Hong Kong Partnering Quality improvement Supply‐chain management Given the very significant role of suppliers in the total quality supplying process, organizations must establish relationships and teamwork with their suppliers and other organizations...

.... The details of how the results obtained were used to evolve remedial measures to improve the quality of customer service in the supply chain system of this company are also discussed in this paper. © MCB UP Limited 1998 Customer service India Quality Supply‐chain management IJQRM 15,8/9 844...

.... The results indicate that some caution is required in the applicability of the notion of “win‐win” in buyer‐supplier collaborations. Conclusions are drawn for theory and practice. © MCB UP Limited 1998 Customers Supplier relations Supply‐chain management United Kingdom Partnership...