... study of 16 product development organizations and their customer dissatisfaction feedback systems; 84 percent of the companies within a machine industry segment in Sweden are covered. Findings Based on the empirical investigation, a taxonomy of five decisions based upon dissatisfaction feedback...

... Surveys Railways Sweden Error handling Measurement Reliability management Several European railways are in a state of transition from a single governmental body responsible for the railway to several bodies, governmental, otherwise publicly funded or private. This new operating environment...

... at: djoko.setijono@vxu.se © Emerald Group Publishing Limited 2008 Quality costs Quality improvement Sweden Value analysis Tsai (1998) “initiates” the effort of identifying the link between quality cost and value by classifying the quality cost elements into “value‐added” and “non value‐added...

... Group Publishing Limited 2007 Information Quality systems Order processing Performance measurement (quality) Sweden One of the key issues in supply chain management is the exchange of logistics related information (e.g. Cooper et al., 1997 ; Manrodt et al., 1997...

... The paper is a survey directed at the quality managers of industrial companies in the region of Götaland, Sweden. The data have been analysed using factor analysis. Findings The results in this paper indicate that human issues are most important for achieving regional quality development whereas...

... and their customer dissatisfaction feedback systems. About 84 percent of the companies within a machine industry segment in Sweden are covered. Based on the empirical investigation, a typology describes four different dissatisfaction feedback constructs, depending on whether the feedback system is active or passive...

...Ton van der Wiele; Jos van Iwaarden; Klara Palmberg; Rickard Garvare Purpose The purpose of this paper is to describe how Agria Animal Insurance Sweden (Agria) has organised its quality‐related work through a sustained and systematic focus on basic elements of quality management such as value...

... have been documented by Eriksson and Palmberg (2003) . © Emerald Group Publishing Limited 2005 Quality awards Organizational performance Self assessment Total quality management Sweden Different definitions of total quality management (TQM) have been presented over...

... principles. The aim of the empirical work was to investigate the improvement programs used and the quality principles evident in the studied organizations. Continuous improvement Quality management Product development Sweden It is in the product development process that the business...

... even avoid the term (Marti´nez‐Lorente et al., 1998). In order to handle this, we have tried to use those features that seem to be most common. Quality Strategic planning Total quality management Leadership Sweden There have been previous studies in this direction. Silvestro...

..., little empirical information exists and only a few survey studies have been made. This paper contains an evaluation of results from a survey on ISO 14000 and ISO 9000 companies. The study presents experiences from the standards implementation processes in Sweden. It focuses on motives for implementation...

... Process efficiency Sweden Theory The existence of variation has been a stumbling block for mankind ever since the early days of the Industrial Revolution, and perhaps even earlier. Even if two similar processes are controlled in the same way, their output will never be completely identical. One...

...) and hierarchically (vertically) separate from the former. © MCB UP Limited 1996 Change Communications Implementation ISO 9000 Quality Sweden The period 1990 to 1993 saw a profound transformation within Swedish industry. This transformation took place in response to the deepest recession...