... study of 16 product development organizations and their customer dissatisfaction feedback systems; 84 percent of the companies within a machine industry segment in Sweden are covered. Findings Based on the empirical investigation, a taxonomy of five decisions based upon dissatisfaction feedback...

... be identified and remedied. The methodology is applicable to a wide class of deviation attribution applications. Birre Nyström can be contacted at: birre.nystrom@ltu.se © Emerald Group Publishing Limited 2008 Surveys Railways Sweden Error handling Measurement Reliability management...

... and effort to prevent a problem from occurring (Millar, 1999); it seeks to eliminate the opportunity for quality defects (Angell and Chandra, 2001). Quality costs Quality improvement Sweden Value analysis Quality cost is a well‐known concept in the area of quality management and gains much...

.... Studies reviewed have not treated forecast information quality; an adaptation of theory concerning order information quality was made. Also forecast information quality was measured with four variables. Information Quality systems Order processing Performance measurement (quality) Sweden...

... The paper is a survey directed at the quality managers of industrial companies in the region of Götaland, Sweden. The data have been analysed using factor analysis. Findings The results in this paper indicate that human issues are most important for achieving regional quality development whereas...

... and their customer dissatisfaction feedback systems. About 84 percent of the companies within a machine industry segment in Sweden are covered. Based on the empirical investigation, a typology describes four different dissatisfaction feedback constructs, depending on whether the feedback system is active or passive...

...Ton van der Wiele; Jos van Iwaarden; Klara Palmberg; Rickard Garvare Purpose The purpose of this paper is to describe how Agria Animal Insurance Sweden (Agria) has organised its quality‐related work through a sustained and systematic focus on basic elements of quality management such as value...

... visit at the organisation (site visits are made only to organisations that can be considered potential award recipients). © Emerald Group Publishing Limited 2005 Quality awards Organizational performance Self assessment Total quality management Sweden One of the aims...

... improvement Quality management Product development Sweden Investigating theoretical perspectives on continuous improvement applied in research on product development, we found that research adopting a quality perspective is not common. Actually there are few studies in quality management journals...

... of the five configurations derived from Mintzberg's framework: Quality Strategic planning Total quality management Leadership Sweden Quality management concepts have been under development for almost a century now. This began with the pioneering works of Shewhart and continued, mainly...

..., little empirical information exists and only a few survey studies have been made. This paper contains an evaluation of results from a survey on ISO 14000 and ISO 9000 companies. The study presents experiences from the standards implementation processes in Sweden. It focuses on motives for implementation...

..., practical problems, conservative personal attitudes and methodological aspects. Based on the results, some suggestions for successfully implementing and using process capability studies are presented. © MCB UP Limited 1998 Implementation Process efficiency Sweden Theory The existence...

... of certification. On the basis of these results, and on earlier known models of change work, draws normative conclusions with implications for more efficient management of change. © MCB UP Limited 1996 Change Communications Implementation ISO 9000 Quality Sweden The period 1990 to 1993 saw...