... companies in Singapore towards the objectives of TQM. We conclude that while there is some evidence of familiarity with TQM ideas and principles, there is a long way to go for Singapore in terms of achieving a TQM culture. © MCB UP Limited 2001 Quality Labour Top management Management control...

... use these data for “headline” purposes, recommends deeper exploration to identify possible causes of difficulty. © MCB UP Limited 1997 ISO 9000 Small to medium‐sized enterprises Top management TQM Taylor (1995a) has already suggested that empirical data support the view...

... can build on ISO 9000 to proceed towards TQM. Factors discussed in these two papers will form the basis of analysis of the next phase of this longitudinal study, which was initiated in 1991. © MCB UP Limited 1997 BSI ISO 9000 Motivation Top management TQM This paper seeks...

... Top management TQM Views differ as to the suitability of ISO 9000 for European enterprises. On the one hand, it is argued, quality management systems are a necessary foundation for other quality initiatives such as total quality management. Conversely, critics cite the growing body...

... quality management can be classified into the following nine major critical factors: top management; quality policies; role of the quality department; training; product design; vendor quality management;process design; quality data; and feedback and employee relations. Seventy‐three organizations...

.... Reveals that quality is but one of a number of changes that are occurring within large organizations. Quality begins in the boardroom, and the competence of directors and effectiveness of boards should not be assumed. The management of change requires top‐management commitment, and the articulation...