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Keywords: Telecommunication
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Journal Articles
International Journal of Quality & Reliability Management (2018) 35 (3): 656–677.
Published: 05 March 2018
... behavior (OCB) on the relationship between affective commitment (AC) and SQ. Design/methodology/approach The current study has relied on two questionnaire surveys to gather cross-sectional data from 800 employees and 400 customers of telecommunications companies in Kuwait. Structural equation modeling...
Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (2): 246–266.
Published: 01 February 2016
... initiatives Banking Insurance Telecommunication Over the decades, global business environment has witnessed intense competition among the public and private sector organisations across the various industries. Organisations have consciously taken a plunge into the implementation of quality...
