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Keywords: Telecommunication
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Journal Articles
International Journal of Quality & Reliability Management (2018) 35 (3): 656–677.
Published: 05 March 2018
... behavior (OCB) on the relationship between affective commitment (AC) and SQ. Design/methodology/approach The current study has relied on two questionnaire surveys to gather cross-sectional data from 800 employees and 400 customers of telecommunications companies in Kuwait. Structural equation modeling...
Journal Articles
International Journal of Quality & Reliability Management (2016) 33 (2): 246–266.
Published: 01 February 2016
... on the basis of quality initiatives. Also there is dearth of such a research in industries other than banking. © Emerald Group Publishing Limited 2016 Public sector and private sector Quality initiatives Banking Insurance Telecommunication Over the decades, global business environment...
