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Keywords: Telecommunications industry
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Journal Articles
Lean Six Sigma in a service context: A multi‐factor application approach in the telecommunications industry
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International Journal of Quality & Reliability Management (2012) 29 (1): 122–139.
Published: 06 January 2012
... factors that affect L6σ implementation. Design/methodology/approach The study adopts a qualitative approach attempting to explore the nature of L6σ application in a service context. In particular, two case studies from the telecommunications industry have been selected. Secondary data were collected...
