... a different perspective to that of existing service quality models. © Emerald Group Publishing Limited 2013 Thailand Financial institutions Customer services quality Six Sigma Operations improvement Quality management Service quality In spite of recent problems, the financial...

... new insights about the manufacturing sector of Thailand. This research also has managerial and research implications for designing and formulating operations strategy for implementing TQM. © Emerald Group Publishing Limited 2011 Leadership Total quality management Continuous improvement...

.... The case study examined the operations of a manufacturing company based in Thailand, the jointly‐owned subsidiary of a leading Japanese automotive manufacturer. The production system of the case study company is widely accepted to be of a world‐class standard and has spawned many imitations. This company...

..., which are discussed. © MCB UP Limited 2002 Quality TQM Thailand Small‐ to medium‐sized enterprises These collaborating companies were all well established and profitable SMEs, with forward‐looking top management. Each had achieved ISO 9002, shortly before the start of the project...

... Limited 2001 The objective of the study is to examine the effects of employee participation in teams in TQM programs on employee attitudes in Australia and Thailand. Australia and Thailand were selected for four main reasons. First, according to Hofstede’s 50‐country study of cultural dimensions...

...Ladawan Krasachol; James. D.T. Tannock Describes research which has been carried out using case‐study analysis to investigate how three Thai companies have adopted TQM. As Japanese and US companies are major investors in Thailand, one purpose of the study was to compare approaches to TQM...