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Keywords: The Netherlands
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Journal Articles
Choosing a quality improvement project using the analytic hierarchy process
Available to Purchase
International Journal of Quality & Reliability Management (2006) 23 (4): 409–425.
Published: 01 April 2006
... in which AHP plays a role in such a way that the process of consensus forming will be supported. The problem our case study concentrates on is part of a broader problem faced by a large IT company in The Netherlands. The company is a subsidiary of a large multi‐national IT company with a workforce...
Journal Articles
Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience
Available to Purchase
International Journal of Quality & Reliability Management (2005) 22 (2): 101–119.
Published: 01 February 2005
... in The Netherlands which have all been certified to the ISO 9000 standard were surveyed (a response rate of 21.4 per cent) and of these only 22 had not yet converted to the 2000 version of the standard. Findings Amongst the major findings is an overall positive perception of the value of the ISO 9000 (2000...
