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Journal Articles
International Journal of Quality & Reliability Management (2000) 17 (2): 116–132.
Published: 01 March 2000
...Tat Y. Choi; Raymond Chu Given the rapidly changing profile of travellers, in terms of their nationality, this study investigates Asian and Western travellers’ perceptions about the service quality of Hong Kong hotels. Using a principal component factor analysis with a VARIMAX rotation technique...
