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Keywords: Universities
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Journal Articles
Quality management in universities: towards an integrated approach?
Available to Purchase
International Journal of Quality & Reliability Management (2018) 35 (1): 126–144.
Published: 02 January 2018
...Maria J. Manatos; Maria J. Rosa; Cláudia S. Sarrico Purpose The purpose of this paper is to empirically test the thesis that universities are developing their different quality management (QM) systems comprehensively and integrating them in their broader management and governance systems, covering...
Journal Articles
Integration: is it the key to effective implementation of the EFQM Excellence Model?
Available to Purchase
International Journal of Quality & Reliability Management (2008) 25 (4): 383–399.
Published: 18 April 2008
...John Davies Purpose The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role...
