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Keywords: Voice of customer
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Journal Articles
International Journal of Quality & Reliability Management (2023) 40 (9): 2247–2277.
Published: 28 March 2023
... (HOQ) Affinity diagram Voice of customer Design of course curriculum Basic computer application training programme Quality function deployment (QFD) is a structured tool used to design products and processes, for achieving maximum customer satisfaction. It is a systematic approach...
