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Keywords: Voice of customers
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Journal Articles
International Journal of Quality & Reliability Management (2011) 28 (9): 910–928.
Published: 11 October 2011
... is amplified, producing more movement in the same direction. Figure 1 depicts a typical reinforcing feedback. © Emerald Group Publishing Limited 2011 Quality function deployment Systems thinking perspectives Voice of customers Profitability engagement Decision making Karsak...
