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Keywords: Workplace training
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Journal Articles
International Journal of Quality & Reliability Management (2009) 26 (6): 546–563.
Published: 26 June 2009
... becomes the property of the entire organization through distribution of lessons learned to relevant units or through changes in standard operating procedures (Lipshitz and Popper, 2000). © Emerald Group Publishing Limited 2009 Continuous improvement Workplace training Performance measures...
Journal Articles
International Journal of Quality & Reliability Management (2007) 24 (9): 908–926.
Published: 16 October 2007
..., customers, perceived service quality, and financial performance) interact to influence the overall performance. © Emerald Group Publishing Limited 2007 Workplace training Customer services quality Customer satisfaction Financial performance H3. Firms with a high level...
