– The purpose of this article is to examine some of the considerations in the preparation of professionals for service quality and organizational excellence.
– Effectiveness, rather than academic principles, is the basis of methodologies for quality excellence.
– The conventional approach to quality is rooted in manufacturing which has served its purpose, but is not necessarily effective in modern days.
– The work is not based on empirical data, but on the rationale behind quality management.
– Reasoning of this paper would have important implications on the way education and training of future professionals are trained, especially those for quality of service.
– The concept of “customer satisfaction” must be viewed in a different context vis-à-vis the new realities of globalization and importance of service industries.
– This is a subject that has not gained sufficient attention before, though the implications of education and training are far reaching.
