Issues

Selected Papers from the 16th QMOD-ICQSS conference: From LearnAbility and InnovAbility to SustainAbility

Market orientation and service quality: opponents or colleagues

Angelos Pantouvakis
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Assessing lean’s impact on operational integration

Inger Gamme; Silje H. Aschehoug
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The power of strategic communication in organizational development

Jesper Falkheimer
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Examining the effect of different components of customer value on attitudinal loyalty and behavioral intentions

Vladimir Senić; Veljko Marinković
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A developmental view on implementation of quality management concepts

Ida Gremyr; Mattias Elg
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Professional preparation for service quality and organizational excellence

Thong Ngee Goh
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The impact of inward international licensing on absorptive capacity of SMEs

Mohammad Reza Saeedi; Hossein Dadfar; Staffan Brege
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Organisational paradigms and sustainability in excellence: From mechanistic approaches to learning and innovation

Alan Brown
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Ethics and Lean Management – a paradox?

Mia Ljungblom
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Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo; Henrik Eriksson; Hendry Raharjo; Michaela Moonen
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Push-and-pull lean strategy evaluation for online graduate courses

Bryan W. Booker; Walter Tucker
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An investigation of service quality assessments across retail formats

Marlene Amorim; Fatemeh Bashashi Saghezchi
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