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Journal Articles

The management index: simplifying business excellence for management teams?

Kristen M. Snyder, Henrik Eriksson, Hendry Raharjo

International Journal of Quality and Service Sciences (2020) 12 (4): 505–520.

https://doi.org/10.1108/IJQSS-05-2020-0069

Published: 14 October 2020

View article titled, The management index: simplifying business excellence for management teams?

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Journal Articles

Reconciling internal and external satisfaction through probabilistic graphical models: An empirical study

Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo, Laura Di Pietro

International Journal of Quality and Service Sciences (2017) 9 (3-4): 347–370.

https://doi.org/10.1108/IJQSS-02-2017-0007

Published: 18 September 2017

View article titled, Reconciling internal and external satisfaction through probabilistic graphical models: An empirical study

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Journal Articles

Excellence models in the public sector. Relationships between enablers and results

Hendry Raharjo, Roberta Guglielmetti Mugion, Henrik Eriksson, Ida Gremyr, Laura Di Pietro, Maria F Renzi

International Journal of Quality and Service Sciences (2015) 7 (1): 120–135.

https://doi.org/10.1108/IJQSS-01-2015-0011

Published: 16 March 2015

View article titled, Excellence models in the public sector. Relationships between enablers and results

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Journal Articles

Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo, Michaela Moonen

International Journal of Quality and Service Sciences (2014) 6 (2-3): 203–212.

https://doi.org/10.1108/IJQSS-02-2014-0017

Published: 10 June 2014

View article titled, Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

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