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Journal Articles

Examining the impact of market orientation on service quality in shipping companies: the role of risk propensity

Angelos Pantouvakis, Maria Karakasnaki

International Journal of Quality and Service Sciences (2021) 13 (1): 106–122.

https://doi.org/10.1108/IJQSS-01-2020-0012

Published: 19 January 2021

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Journal Articles

Exploring the role of leadership style on the service quality-customer satisfaction link: Evidence from a B2B environment

Angelos Pantouvakis, Christos Patsiouras

International Journal of Quality and Service Sciences (2016) 8 (1): 88–101.

https://doi.org/10.1108/IJQSS-01-2015-0006

Published: 21 March 2016

View article titled, Exploring the role of leadership style on the service quality-customer satisfaction link: Evidence from a B2B environment

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Journal Articles

Market orientation and service quality: opponents or colleagues

Angelos Pantouvakis

International Journal of Quality and Service Sciences (2014) 6 (2-3): 98–111.

https://doi.org/10.1108/IJQSS-02-2014-0014

Published: 10 June 2014

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Journal Articles

Travellers' behavioral intentions depending on their beliefs: an empirical study

Angelos Pantouvakis

International Journal of Quality and Service Sciences (2013) 5 (1): 4–18.

https://doi.org/10.1108/17566691311316211

Published: 22 March 2013

View article titled, Travellers' behavioral intentions depending on their beliefs: an empirical study

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