Issues

Service innovation in cultural heritages management and valorization

Valentina Della Corte; Iris Savastano; Alessandra Storlazzi
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Quality management systems and value creation

Åsa Rönnbäck; Lars Witell; Bo Enquist
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Creating value in multiple cooperative relationships

Adelaide Ippolito
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Measuring e‐commerce‐quality: an exploratory review

Katerina D. Gotzamani; Yannis E. Tzavlopoulos
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The board's role in sustaining major organizational change: An empirical analysis of three change programs

Sverker Alänge; Annika Steiber
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Leadership and service quality in higher education: The case of the Technological Educational Institute of Larissa

Panagiotis Trivellas; Dimitra Dargenidou
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Is market orientation a relevant strategy for higher education institutions?: Context analysis and research agenda

Deogratias Bugandwa Mungu Akonkwa
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Public services co‐production: exploring the role of citizen orientation

Fabio Cassia; Francesca Magno
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