Issues

When lock-ins impede value co-creation in service

Anette Svingstedt; Hervé Corvellec
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The impact of strong and balanced organizational cultures on firm performance: Assessing moderated effects

Panagiotis Polychroniou; Panagiotis Trivellas
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The potential of service-dominant logic as a tool for developing public sector services: A study of a Swedish case

Ulrika Westrup
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Narcissistic business leaders as heralds of the self-proclaimed excellence

Loukas N. Anninos
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Impact of value-adding services on quality, loyalty and brand equity in the brewing industry

Jari Juga; Jouni Juntunen; Mikko Paananen
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Classification model and e-loyalty implications for online services

Gary Salegna
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Electronic medical record use and perceived medical error reduction

Sushil Kumari Jindal; Faryal Raziuddin
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