Issues

Editorial: Efficiency, effectiveness, and productivity – widely used, but often misunderstood in healthcare

Ajit Kumar
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Stimulating HRM practices through innovative culture: an empirical study on the UAE’s government agencies

Mohammed Alosani; Hassan Al-Dhaafri
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Development of a student-centred manual using appreciative inquiry

Olusanjo Fadiya
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Readiness for agile-sustainability in health-care organizations

Albi Thomas; M. Suresh
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Mapping the concept of online purchase experience: a review and bibliometric analysis

Mohammad Anas; Mohammed Naved Khan; S.M. Fatah Uddin
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Improving service quality through customer feedback – the case of NPS in IBM’s training services

Alexander Ziegler; Thomas Peisl; Robert Raeside
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