Issues

Measuring intellectual capital in the light of the EFQM Excellence Model: evidence from Hungary

Zsuzsanna Eszter Tóth; Tamás Jónás
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European research, social innovation and successful cooperativist actions

Ramón Flecha
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Differentiation by improving quality of services at the last touch point: The case of Tehran pharmacies

Hossein Dadfar; Staffan Brege
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Teaching to learn in the workplace: Moving from industrial pedagogy to andragogical gemba

Rhys Rowland‐Jones
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Influencing factors of innovation for Turkish companies

Dilek Özdemir Güngör; Sitki Gözlü
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Primary health care services quality in Spain: A formative measurement approach using PLS path modeling

Francisco J. Miranda; Antonio Chamorro; Luis R. Murillo; Juan Vega
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Four steps to reduce medical incidents

Haizhe Jin; Masahiko Munechika; Masataka Sano; Chisato Kajihara
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A case study on quality management and digital innovation: Relationship and learning aspects

Åsa Rönnbäck; Henrik Eriksson
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