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Journal Articles

Crisis behaviors as drivers of value co-creation transformation

Bo Edvardsson, Bård Tronvoll

International Journal of Quality and Service Sciences (2022) 14 (5): 1–15.

https://doi.org/10.1108/IJQSS-01-2021-0001

Published: 30 December 2021

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Journal Articles

Alignment of resources, actors and contexts for value creation: Bringing knowledge management into service-dominant logic

Francisco Javier Carrillo, Bo Edvardsson, Javier Reynoso, Egren Maravillo

International Journal of Quality and Service Sciences (2019) 11 (3): 424–438.

https://doi.org/10.1108/IJQSS-08-2018-0077

Published: 18 June 2019

View article titled, Alignment of resources, actors and contexts for value creation: Bringing knowledge management into service-dominant logic

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Journal Articles

Customer roles from a self-service system perspective

Maria Åkesson, Bo Edvardsson

International Journal of Quality and Service Sciences (2018) 10 (2): 196–210.

https://doi.org/10.1108/IJQSS-10-2017-0089

Published: 18 June 2018

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Journal Articles

Role of resource integration in adoption of medical tourism service

Saisudha Rajagopal, Lei Guo, Bo Edvardsson

International Journal of Quality and Service Sciences (2013) 5 (3): 321–336.

https://doi.org/10.1108/IJQSS-07-2012-0005

Published: 30 August 2013

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Journal Articles

Why is service‐dominant logic based service system better?

Bo Edvardsson, Gloria Ng, Zhi Min Choo, Robert Firth

International Journal of Quality and Service Sciences (2013) 5 (2): 171–190.

https://doi.org/10.1108/IJQSS-07-2012-0007

Published: 14 June 2013

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Journal Articles

A new conceptualization of service innovation grounded in S‐D logic and service systems

Bo Edvardsson, Bård Tronvoll

International Journal of Quality and Service Sciences (2013) 5 (1): 19–31.

https://doi.org/10.1108/17566691311316220

Published: 22 March 2013

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Journal Articles

The physical environment as a driver of customers' service experiences at restaurants

Ute Walter, Bo Edvardsson

International Journal of Quality and Service Sciences (2012) 4 (2): 104–119.

https://doi.org/10.1108/17566691211232864

Published: 15 June 2012

View article titled, The physical environment as a driver of customers' service experiences at restaurants

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Journal Articles

Exploring the role of the service environment in forming customer's service experience

Jörg Pareigis, Bo Edvardsson, Bo Enquist

International Journal of Quality and Service Sciences (2011) 3 (1): 110–124.

https://doi.org/10.1108/17566691111115117

Published: 22 March 2011

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Journal Articles

Improving the prerequisites for customer satisfaction and performance: A study of policy deployment in a global truck company

Bo Edvardsson, Anders Gustafsson, Lars‐Uno Roos

International Journal of Quality and Service Sciences (2010) 2 (2): 239–258.

https://doi.org/10.1108/17566691011057384

Published: 06 July 2010

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Crisis behaviors as drivers of value co-creation transformation

Alignment of resources, actors and contexts for value creation: Bringing knowledge management into service-dominant logic

Customer roles from a self-service system perspective

Role of resource integration in adoption of medical tourism service

Why is service‐dominant logic based service system better?

A new conceptualization of service innovation grounded in S‐D logic and service systems

The physical environment as a driver of customers' service experiences at restaurants

Exploring the role of the service environment in forming customer's service experience

Improving the prerequisites for customer satisfaction and performance: A study of policy deployment in a global truck company

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