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Journal Articles

E-grocery service loyalty: integrating food quality, e-grocery quality and relationship quality (young customers’ experience with local food)

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Dwi Suhartanto, David Dean, Iklima Farhani
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2024) 16 (1): 87–102.
https://doi.org/10.1108/IJQSS-06-2023-0080
Published: 07 February 2024
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Journal Articles

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

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Raditha Hapsari, Michael D. Clemes, David Dean
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2017) 9 (1): 21–40.
https://doi.org/10.1108/IJQSS-07-2016-0048
Published: 20 March 2017
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