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A critical review of alternative measures of telecommunications service quality

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Abd-Elrahman Hassanein Abd-Elrahman, Sally Ali Hassan, Azza Abd-Elkader El-Borsaly, Eglal Abd-Elmoneim Hafez
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2020) 12 (3): 247–263.
https://doi.org/10.1108/IJQSS-08-2018-0066
Published: 15 January 2020
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