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Journal Articles

Reconceptualizing TQM in service ecosystems: an integrated framework

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Francesco Polese, Massimiliano Vesci, Orlando Troisi, Mara Grimaldi
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2019) 11 (1): 104–126.
https://doi.org/10.1108/IJQSS-10-2017-0087
Published: 24 October 2018
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Journal Articles

The 2009 Naples Forum on Service – service-dominant logic, service science and network theory: integrating three perspectives for a new service agenda

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Evert Gummesson, Cristina Mele, Francesco Polese
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2010) 2 (1)
https://doi.org/10.1108/ijqss.2010.41002aaa.001
Published: 23 March 2010
View article titled, The 2009 Naples Forum on Service – service-dominant logic, service science and network theory: integrating three perspectives for a new service agenda
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Journal Articles

Linking the viable system and many‐to‐many network approaches to service‐dominant logic and service science

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Sergio Barile, Francesco Polese
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2010) 2 (1): 23–42.
https://doi.org/10.1108/17566691011026586
Published: 23 March 2010
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