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Journal Articles

Service productivity as mutual learning

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Christian Grönroos, Katri Ojasalo
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2015) 7 (2-3): 296–311.
https://doi.org/10.1108/IJQSS-03-2015-0035
Published: 15 June 2015
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Journal Articles

Enhancing service innovation in a business-to-business context: Four questions for SMEs transforming to service logic

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Maaria Nuutinen, Katri Ojasalo
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2014) 6 (4): 290–308.
https://doi.org/10.1108/IJQSS-06-2013-0033
Published: 17 November 2014
View article titled, Enhancing service innovation in a business-to-business context: Four questions for SMEs transforming to service logic
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