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Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation

Gholamreza Tavakoli, Majid Feyz Arefi, Omid Heidari, Masoumeh Mirjafari

International Journal of Quality and Service Sciences (2016) 8 (2): 122–142.

https://doi.org/10.1108/IJQSS-07-2015-0055

Published: 20 June 2016

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