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Service employees’ personality, customer orientation and customer incivility

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Sandra A. Kiffin-Petersen, Geoffrey N. Soutar
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2020) 12 (3): 281–296.
https://doi.org/10.1108/IJQSS-12-2018-0104
Published: 17 January 2020
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