... sufficient to ensure customer loyalty. Indeed, studies find many customers who defect from a firm were actually satisfied (Bogomolova and Romaniuk, 2009 ; Naumann et al., 2010). Satisfaction Loyalty Attitudinal loyalty Behavioral loyalty Fast-food Although attaining growth...

... responses. Limited studies have applied the multidimensional attitudinal loyalty in the CSR context. Thus, this study brings theoretical and practical implications. The findings of this study indicate that customers’ perception of hotel CSR could be directly incorporated into their patronized...

...Ala' Omar Dandis; Len Tiu Wright Purpose The purpose of this paper is to investigate how the CARTER model impact on attitudinal loyalty in Islamic banks. Design/methodology/approach The paper presents primary data collected by self-administered questionnaires involving a sample of 655...

... readability, easy-to-use search and simple navigations. The following proposition has been formulated: P3. Information and website support is positively associated with ISPs’ overall service quality. © Emerald Group Publishing Limited 2014 Service quality Attitudinal loyalty...

...Vladimir Senić; Veljko Marinković Purpose – The aim of the research is to determine the effects of the four dimensions of customer values that the study identifies, namely, emotional value, social value, functional value and monetary value, on attitudinal loyalty and behavioral intentions...