... buying during a pandemic crisis. Giving a holistic explanation of the causes and consequences of panic buying by introducing some novel variables is a momentous strength of this study. Panic buying COVID-19 pandemic Human behavior Consumer behavior Most of the time, respective authorities...

... the pandemic. The results also provided evidence that the pandemic has generated significant impacts on future consumer behavior. This study contributes in a multidisciplinary way to the literature on hospitality, entertainment and education services, by applying the UTAUT theory and testing the model...

... eWOM intention Social support Online purchase intention Social commerce Marketing Electronic commerce B2C Consumers’ attitude Consumer behavior Social commerce (SC) refers to social media use to promote online purchases (Wang and Yu, 2017). With the substantial and sustainable growth...

... in the urban transport system of the city of Rome. It suggests developing a higher level of service quality in the vehicles, suitable technological applications and effective communication as well as on overcoming its main inhibitors. CS Service quality Sustainability Consumer behavior Transport...

... of happiness is the person him‐ or herself (Myers and Diener, 1995, p. 11 ; Lyubomirsky et al., 2005a). Consumer behavior Customer service management Individual perception Negative services Happiness Mood Service quality Trust Service outcome Mood is a temporary affective state...