...Debajani Sahoo; Farrah Zeba; Vikas Chauhan Purpose This paper aims to develop a conceptual model that examines how life insurance saving motivation serves as the antecedent of perceived financial well-being and customer trust, while customer engagement is the consequence, and brand strength acts...

...Syafruddin Chan; Muslim Amin; Shahid Rasool; Obed Rashdi Syed Purpose This study aims to investigate the impact of hotel website quality, customer engagement, online hotel reviews and perceived credibility on hotel booking intentions. It emphasizes how these factors collectively influence...

... Building on stimulus organism response theory, this study aims to examine the influence of Integrated store service quality (ISSQ) on omnichannel shoppers’ attachment to the integrated store with the mediating role of omnichannel customer engagement (CE) dimensions (absorptive attention, enthusiastic...

... quality (SQ) (online and offline) influences such voluntary customer reciprocity in greening. Design/methodology/approach This study used a virtual survey among 400 customers of e-commerce firms that have adopted greening practices requiring customer engagement and regressions were used to test...

... innovations that have been previously neglected. Services Innovation Customer engagement Modularity Nofie Iman can be contacted at: nofie.iman@ugm.ac.id 15 06 2017 19 10 2017 22 02 2018 17 05 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited...

... in the high-frills Indonesian airline industry. The interrelationships among passenger loyalty, customer engagement, customer satisfaction, brand image, perceived value and service quality are identified and discussed. The perceptions of 250 Indonesian airline passengers were used to examine...