Keywords: Hospitality
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Journal Articles
International Journal of Quality and Service Sciences (2026) 18 (2): 323–358.
Published: 25 March 2026
...Setar Lytle; Mahesh Gopinath Purpose This study aims to systematically review empirical research on how artificial intelligence ( AI ) shapes customers’ emotional experiences in hospitality and tourism. It integrates psychological, technological and social perspectives to address disjointed...
Journal Articles
International Journal of Quality and Service Sciences (2025) 17 (1): 67–89.
Published: 02 January 2025
... at: shaan.nitw@gmail.com 10 04 2024 10 09 2024 03 11 2024 10 11 2024 20 11 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Service robots Gen Z Technology adoption Restaurant Hospitality During COVID-19...

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