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Keywords: Market performance
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Journal Articles
Measuring maturity of value co-creation practices and its influence on market performance
Available to Purchase
International Journal of Quality and Service Sciences (2021) 13 (2): 216–235.
Published: 19 May 2021
...Luciana Ronchi; Gerson Tontini; Carlos Eduardo Carvalho Purpose The purpose of this paper is to propose a model to measure maturity in value co-creation practices and to evaluate its relationship with the market performance of textile companies. Design/methodology/approach The data were...
Journal Articles
Do corporate sustainability practices enhance organizational economic performance?
Available to Purchase
International Journal of Quality and Service Sciences (2015) 7 (2-3): 184–200.
Published: 15 June 2015
...Professor Su Mi Dahlgaard-Park, Prof Jens J. Dahlgaard; Matjaž Maletic; Damjan Maletic; Jens Dahlgaard; Su Mi Dahlgaard-Park; Boštjan Gomišcek Purpose – The purpose of this study is to clarify the relation between sustainability practices and financial and market performance, and also, the role...
Journal Articles
Customer experience management and business performance
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International Journal of Quality and Service Sciences (2015) 7 (1): 90–106.
Published: 16 March 2015
... to investigate the relationships between seven CEM dimensions, differentiation, market performance and financial performance. The conceptual model is operationalized by a structural equation model, and the model is estimated and tested by using the partial least squares method. A survey among 484 companies...
