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Keywords: Measurement
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Journal Articles
The development of a measurement instrument focusing on team collaboration in patient transfer processes
Open Access
International Journal of Quality and Service Sciences (2021) 13 (1): 45–62.
Published: 11 February 2021
...Lilly-Mari Sten; Pernilla Ingelsson; Ingela Bäckström; Marie Häggström Purpose Team collaboration is essential to ensure the quality of care and patient safety when critically ill patients are transferred from an intensive care unit (ICU) to a general ward. Measuring team collaboration...
Journal Articles
Health-related quality management values – comparing manager and co-worker perceptions
Available to Purchase
International Journal of Quality and Service Sciences (2019) 11 (4): 588–603.
Published: 19 November 2019
... an existing survey that measures co-worker perceptions of health-related quality management (QM) values and perceived health and to measure both co-worker and manager perceptions of those values. The purpose was also to test the modified survey and then compare the results from managers and co-workers from...
Journal Articles
Measuring intellectual capital in the light of the EFQM Excellence Model: evidence from Hungary
Available to Purchase
International Journal of Quality and Service Sciences (2012) 4 (4): 316–331.
Published: 23 November 2012
...Zsuzsanna Eszter Tóth; Tamás Jónás Purpose The purpose of this paper is to ask how the EFQM Excellence Model and organizations' self‐assessment practice could contribute to the managerial and quantification efforts of intellectual capital (IC) and how indicators and measures applied during self...
