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Keywords: Measurement
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Journal Articles
Journal Articles
International Journal of Quality and Service Sciences (2019) 11 (4): 588–603.
Published: 19 November 2019
... an existing survey that measures co-worker perceptions of health-related quality management (QM) values and perceived health and to measure both co-worker and manager perceptions of those values. The purpose was also to test the modified survey and then compare the results from managers and co-workers from...
Journal Articles
International Journal of Quality and Service Sciences (2012) 4 (4): 316–331.
Published: 23 November 2012
...Zsuzsanna Eszter Tóth; Tamás Jónás Purpose The purpose of this paper is to ask how the EFQM Excellence Model and organizations' self‐assessment practice could contribute to the managerial and quantification efforts of intellectual capital (IC) and how indicators and measures applied during self...

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