Pernilla Ingelsson
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Journal Articles

The development of a measurement instrument focusing on team collaboration in patient transfer processes

Lilly-Mari Sten, Pernilla Ingelsson, Ingela Bäckström, Marie Häggström
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2021) 13 (1): 45–62.
https://doi.org/10.1108/IJQSS-04-2020-0055
Published: 11 February 2021
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Journal Articles

Improving ICU transitional care by combining quality management and nursing science – two scientific fields meet in a systematic literature review

Lilly-Mari Sten, Pernilla Ingelsson, Ingela Bäckström, Marie Häggström
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2020) 12 (3): 385–403.
https://doi.org/10.1108/IJQSS-03-2020-0033
Published: 25 November 2020
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Journal Articles

“Stuck in the middle” first-line healthcare managers’ responsibilities and needs of support when applying Lean

Therese Kahm, Pernilla Ingelsson
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2020) 12 (2): 173–186.
https://doi.org/10.1108/IJQSS-06-2019-0088
Published: 04 May 2020
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Journal Articles

Metaphors we manage and develop quality by

Johan Lilja, Pernilla Ingelsson, Kristen Snyder, Ingela Bäckström, Christer Hedlund
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2020) 12 (4): 405–416.
https://doi.org/10.1108/IJQSS-04-2019-0060
Published: 01 May 2020
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Journal Articles

Adapting a Lean leadership-training program within a health care organization through cocreation

Pernilla Ingelsson, Ingela Bäckström, Kristen Snyder
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2020) 12 (1): 15–28.
https://doi.org/10.1108/IJQSS-09-2019-0107
Published: 12 February 2020
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Journal Articles

Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide

Ingela Bäckström, Pernilla Ingelsson, Kristen Snyder, Christer Hedlund, Johan Lilja
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2018) 10 (4): 422–430.
https://doi.org/10.1108/IJQSS-01-2018-0004
Published: 11 September 2018
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Journal Articles

Storytelling: a co-creative process to support value-based leadership

Kristen Snyder, Christer Hedlund, Pernilla Ingelsson, Ingela Bäckström
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2017) 9 (3-4): 484–497.
https://doi.org/10.1108/IJQSS-02-2017-0009
Published: 18 September 2017
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Journal Articles

Enhancing the study of Lean transformation through organizational culture analysis

Kristen Snyder, Pernilla Ingelsson, Ingela Bäckström
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2016) 8 (3): 395–411.
https://doi.org/10.1108/IJQSS-04-2016-0027
Published: 19 September 2016
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Journal Articles

How communicative leadership influences co-workers’ health – a quality management perspective

Ingela Bäckström, Pernilla Ingelsson, Catrin Johansson
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2016) 8 (2): 143–158.
https://doi.org/10.1108/IJQSS-08-2015-0059
Published: 20 June 2016
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Journal Articles

Building an organizational culture when delivering commercial experiences – the leaders’ perspective

Maria Eriksson, Pernilla Ingelsson
Journal: International Journal of Quality and Service Sciences
International Journal of Quality and Service Sciences (2016) 8 (2): 229–244.
https://doi.org/10.1108/IJQSS-04-2015-0040
Published: 20 June 2016
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