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Cultural dynamics and tensions when applying design thinking for improving health-care quality

Jonas Boström, Helene Hillborg, Johan Lilja

International Journal of Quality and Service Sciences (2021) 13 (1): 16–28.

https://doi.org/10.1108/IJQSS-04-2019-0055

Published: 31 December 2020

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Journal Articles

More value from fewer resources: how to expand value stream mapping with ideas from circular economy

Christer Hedlund, Petter Stenmark, Erik Noaksson, Johan Lilja

International Journal of Quality and Service Sciences (2020) 12 (4): 447–459.

https://doi.org/10.1108/IJQSS-05-2019-0070

Published: 25 November 2020

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Journal Articles

Metaphors we manage and develop quality by

Johan Lilja, Pernilla Ingelsson, Kristen Snyder, Ingela Bäckström, Christer Hedlund

International Journal of Quality and Service Sciences (2020) 12 (4): 405–416.

https://doi.org/10.1108/IJQSS-04-2019-0060

Published: 01 May 2020

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Journal Articles

Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide

Ingela Bäckström, Pernilla Ingelsson, Kristen Snyder, Christer Hedlund, Johan Lilja

International Journal of Quality and Service Sciences (2018) 10 (4): 422–430.

https://doi.org/10.1108/IJQSS-01-2018-0004

Published: 11 September 2018

View article titled, Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide

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Journal Articles

Is innovation the future of quality management?: Searching for signs of quality and innovation management merging

Johan Lilja, David Hansen, Johan Fredrikson, Daniel Richardsson

International Journal of Quality and Service Sciences (2017) 9 (3-4): 232–240.

https://doi.org/10.1108/IJQSS-03-2017-0024

Published: 18 September 2017

View article titled, Is innovation the future of quality management?: Searching for signs of quality and innovation management merging

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Journal Articles

Key enabling factors for organizational ambidexterity in the public sector

Klas Palm, Johan Lilja

International Journal of Quality and Service Sciences (2017) 9 (1): 2–20.

https://doi.org/10.1108/IJQSS-04-2016-0038

Published: 20 March 2017

View article titled, Key enabling factors for organizational ambidexterity in the public sector

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Journal Articles

Why is it suddenly so easy to change?

Johan Lilja, Daniel Richardsson

International Journal of Quality and Service Sciences (2015) 7 (2-3): 334–348.

https://doi.org/10.1108/IJQSS-02-2015-0019

Published: 15 June 2015

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Journal Articles

Agencies, it’s time to innovate!: Exploring the current understanding of the Swedish government’s call for innovation

Klas Palm, Johan Lilja, Håkan Wiklund

International Journal of Quality and Service Sciences (2015) 7 (1): 34–49.

https://doi.org/10.1108/IJQSS-04-2014-0029

Published: 16 March 2015

View article titled, Agencies, it’s time to innovate!: Exploring the current understanding of the Swedish government’s call for innovation

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Journal Articles

Putting appreciative design into practice: A case study of a course evaluation and design process

Johan Lilja, Daniel Richardsson

International Journal of Quality and Service Sciences (2012) 4 (1): 4–15.

https://doi.org/10.1108/17566691211219698

Published: 23 March 2012

View article titled, Putting appreciative design into practice: A case study of a course evaluation and design process

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Cultural dynamics and tensions when applying design thinking for improving health-care quality

More value from fewer resources: how to expand value stream mapping with ideas from circular economy

Metaphors we manage and develop quality by

Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide

Is innovation the future of quality management?: Searching for signs of quality and innovation management merging

Key enabling factors for organizational ambidexterity in the public sector

Why is it suddenly so easy to change?

Agencies, it’s time to innovate!: Exploring the current understanding of the Swedish government’s call for innovation

Putting appreciative design into practice: A case study of a course evaluation and design process

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