...Nils Hogevold; Göran Svensson; Rocio Rodriguez; Jyh-Liang Guan; Ke-Lin Chen Purpose This study aims to examine the sequential dynamics between budget performance, sales performance and satisfaction of B2B service providers in sales roles. Design/methodology/approach Research target is B2B...

...) on work attitudes (organizational commitment and employee performance) along with work experience acting as moderators (1) between organizational commitment and customer service quality and (2) between employee performance and customer service quality. Design/methodology/approach Researchers collected...

...Ika Nurul Qamari; Augusty Tae Ferdinand; Christantius Dwiatmadja; Ahyar Yuniawan Purpose This paper aims to present a conceptual model of transformative interaction capability (TIC) to fill the research gap between the quality of work–life (QWL) and teamwork performance (TP). Statistical testing...

... that culture is related to performance (Barney, 1986 ; Kotter and Heskett, 1992 ; Mallak et al., 2003 ; Foss et al., 2013 , Do Nascimento Gambi et al., 2015). Furthermore, organizational culture plays a significant role in understanding organizational dynamics...

.... The role of performance management and measurement is important in connecting the reflective practices with performance. Performance management must be considered as a communication and social system that allows the employees to discuss the learning and development process as a part of the results...

...Angelos Pantouvakis Purpose – This paper aims to investigate the effects of market orientation (MO) and service quality (SQ) logic on business performance. It is generally believed that MO and SQ are different philosophies, as the first, mainly, focuses on the “external orientation or market...