... science Quality assurance VOSviewer The author(s) received no financial support for the research, authorship, and/or publication of this article. Health services are being increasingly regarded as people-centred. World Health Organization (WHO) has emphasised the involvement of individuals...

.... Therefore, health-care organizations must develop an organizational culture that helps prevent inevitable errors that may be catastrophic (Makary et al., 2006). Organizational learning Culture of quality and safety Communication quality Error feedback Quality assurance According...

..., and the authors’ application of the methodology can be used as a pattern for HEI executives. This paper provides an example of the practical application of the methodology, using HEI real financial data. Intellectual capital Higher education Quality assurance Higher education Latvia Digitalization...

...-oriented approach in higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system. Choi (2011) shows that employees’ attitudes, involvement in decision-making and constant communication...

... can be contacted at: kari.jussila@aalto.fi 02 03 2017 21 03 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Quality Conceptualization Quality management Quality assurance Quality improvement Scientific approach...

... analyzing a failure case. Quality management Quality assurance Cause analysis Healthcare quality Process diagnosis Recently, many hospitals in Japan have implemented various activities to prevent medical failure. One typical and useful approach is to improve the healthcare provision process...

... that they should not impose their value judgments and preferences on VIP. Instead, user participation is a good and applicable approach to assure a high quality of design. Originality/value The paper offers insights into quality assurance for user‐fit designs. User studies Disabled people Blind people...