... the findings to propose a conceptual model that positions PREMs at the core of participatory service design and ongoing quality improvement. Bibliometric analysis Co-creation Patient-reported experience measures Service experience Service science Quality assurance VOSviewer The author(s...

... Emerald Publishing Limited Licensed re-use rights only Organizational learning Culture of quality and safety Communication quality Error feedback Quality assurance Many industries worldwide are increasingly interested in “safety culture” to reduce the possibility of large-scale...

... of globally spread digitisation and digitalisation processes in all sectors of economy and all spheres of life. It is not only a pre-requisite for competitive advantage and quality assurance, but simply a survival guide. This process requires huge investments, organisational changes and strong commitment...

...’ multidisciplinary experience, theoretical reflecting and recognized references. Quality Conceptualization Quality management Quality assurance Quality improvement Scientific approach Quality is an age-old concept. It has widely been used in professional social and business information...

...-oriented approach in higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system. Liselott Lycke can be contacted at: liselott.lycke@hv.se 04 04 2017 23 05 2017 © Emerald...

... Quality assurance Cause analysis Healthcare quality Process diagnosis Recently, many hospitals in Japan have implemented various activities to prevent medical failure. One typical and useful approach is to improve the healthcare provision process based on failure case analysis. The main aim...

... that they should not impose their value judgments and preferences on VIP. Instead, user participation is a good and applicable approach to assure a high quality of design. Originality/value The paper offers insights into quality assurance for user‐fit designs. The project team spent about two years...